Customer Testimonials

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Google Feb 17, 2025

Best car buying experience I have ever had. Thank you to everyone, especially Jeremiah, my salesman.

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Google Feb 17, 2025

Jason Horlacher is a great salesman. He exhibited none of the characteristics that make us all hate car dealers. This was so refreshing. The last dealer I dealt with made me feel like I needed a shower, after I left. Jason did not use any of the high pressure tactics that many others do. We finished up the sale around 8:30 pm. The dealership closed at 7:00pm. There was no rush from them to "get out of there". We bought two Rangers that day. One had tire pressure that was a little low. Jason had us go around back ...

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Google Feb 17, 2025

It was a nice experience, for a change, to have a salesperson, Jason, work with me without added pressure on buying a vehicle that I had already researched. He was very knowledgeable on all the other options I had considered which helped me make the right decision for me. I felt taken care of from beginning to the end in my purchase.

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Google Feb 15, 2025

I have always been very pleased with the service at Ford. My father bought all his vehicles from Tony. He adored that guy. I have bought at least 4 vehicles over the years. Brad, in the service center is always on top of things. The truck was brought to my home by an adorable young man. I do have one complaint. The console in the front has this problem. When you put it back in place, it beeps and doesn’t stop. Two times now I have told Brad so he turns the truck on and nothing beeps. So he says ...

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Google Feb 11, 2025

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Google Feb 2, 2025

We had an excellent experience purchasing our new Bronco from Easton at Ken Garff St. George Ford.

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Google Feb 2, 2025

A few weeks ago I had to take my Bronco in for a warranty issue. This issue with my Bronco was complicated and not easy to diagnose. The service department rep was Jason S. He was very patient, understanding and professional. This issue with my vehicle took a couple weeks to find and fix. The service dept. was very thorough and made sure everything was fixed properly. I would recommend Jason 10/10.

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Google Jan 28, 2025

Quick service

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Google Jan 21, 2025

Nikki is an asset not an employee ! A true professional in every sense of the word. Continues to exceed my every expectation ! Thank you Nikki !

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Google Jan 21, 2025

Great car shopping experience. They listen and are very knowledgeable

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Google Jan 20, 2025

Great service

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Google Jan 16, 2025

This is our 3rd vehicle from here. To say the least we are pleased with everything.

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Google Jan 16, 2025

Great dealership

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Google Jan 4, 2025

Kind, accommodating and incredible staff! 10 out of 10 would recommend to everyone! Specifically Thomas!

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Google Jan 2, 2025

I have purchased several vehicles from this dealership, Josh and Tony make my life very easy when it comes to truck purchases. Highly recommended.

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Google Dec 30, 2024

We have bought a lot of cars throughout the years and I have to say purchasing a vehicle at this store was the best experience we have had! Jorge was our original contact and we had many discussions for a few days of what we were trying to accomplish. The car that we wanted wasn’t easy to obtain but Jorge got us the exact car that we wanted and it was delivered as promised. They were very accommodating with our trade and had everything ready for us when we could finally go pick it up. Jorge, Easton and David ...

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Google Dec 17, 2024

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Google Dec 13, 2024

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Google Dec 12, 2024

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Google Dec 11, 2024

We purchased two vehicles from Ken Garff in the last couple months. Steve Heath was our salesperson for both of them. We have known Steve for several years and he has spent A LOT of time with us over the years showing us vehicles and allowing us to test drive them, but until recently we had yet to actually purchase a vehicle from him. Regardless, he always took the time with us each time and never let the lack of prior purchases change how he acted or treated us. We are glad it finally worked out this time, and twice. ...

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Google Dec 11, 2024

Where do I start, Sam and David were amazing throughout this whole process, First time I have ever felt comfortable at a dealership to be honest. They both really took their time to explain every little thing and answer every question I had with extreme detail. Sam really looked out for me and stayed true to his word and let me lock in my truck with a tiny deposit since other potential clients were interested as well and I know this for a fact since over the years I’ve fell short on getting one of these due to not ...

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Google Dec 8, 2024

Took my truck in for an oil change and brake inspection. They kept me updated progress and couldn't be happier.

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Google Dec 7, 2024

Ken Garff Ford is a great place for vehicle service. I have never been disappointed. Great people doing great work.

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Google Dec 4, 2024

Always the best service! Especially working with Nikki.

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Google Nov 25, 2024

Incredible sales team that made the transaction as smooth as possible! Tim is a machine.

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Google Nov 25, 2024

Fantastic service! Tony and Josh made it extremely easy to buy our new F150.

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Google Nov 19, 2024

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Google Nov 16, 2024

Me and my girlfriend came in yesterday and met with Terry Snelson, who was an absolute 5 🌟 gentleman so professional, so kind, definitely put our interest before his own! the whole ken garff building just made us feel at home and relaxed through the whole process! we went in to look at a 2022 volkswagen tiguan and was fortunate enough to walk out the same day with our new family car! another 5 star goes out to dan call i believe was his name he's the finance manager. we asked them to look at multiple banks for our financing and to our ...

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Google Nov 16, 2024

Salesman Jason Horlacher is very honest straightforward salesman who I would highly recommend

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Google Nov 12, 2024

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Google Nov 10, 2024

My fiance and I drove over 4 hours to come and buy a truck from Easton. We could not be more happy with our overall experience and purchase. Someone give this guy a raise because he was exceptional!! Easton provided excellent customer service and never made us feel pressured or taken advantage of. Since my fiance is an active duty Marine we are constantly moving and we would 100% make a cross country drive to come a purchase a vehicle from this amazing dealership in the future. We can not thank you enough for providing customers with such a smooth buying process. ...

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Google Nov 10, 2024

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Google Nov 5, 2024

The great people like Brad Carlson and Cody Holmstead are the reason this place is great to work with!

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Google Nov 3, 2024

Jackie always takes such good care of us, we take all our vehicles to her.

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Google Oct 30, 2024

I bought “Ruby”, my 2015 red Ford Taurus, thru Chad Shepherd when she was one year old. She has been a dream and has taken me on more adventures zigzagging across the USA than I can count. She wasn’t my first car from there, nor will she be my last, even though I no longer live in Southern Utah. I moved to Southern Arizona over 5 years ago now and St. George Ford will always be #1 in my book! So what if I am now a 9 hour drive away? I totally TRUST them to take good care of Ruby, for less $$ ...

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Google Oct 28, 2024

They are always super quick and super friendly. We drive all the way from Parowan to get our 2 soon to be 3 vehicles serviced here.

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Google Oct 25, 2024

Thank you Ken Garff, even when I didn't own a ford they have taken care of my vehicles and been willing to go above and beyond.

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Google Oct 25, 2024

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Google Oct 20, 2024

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Google Oct 19, 2024

Nikki Rocks !

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Google Oct 19, 2024

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Google Oct 16, 2024

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Google Oct 15, 2024

I had a great experience at this Ford dealership. Liz was excellent to work with, she was patient, kind and was quick to respond to all my questions. The whole process was easy and quick. The finance manager ( I believe his name is Eric?) And Anthony who handled delivery were wonderful to speak with as well. Ty all!

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Google Oct 15, 2024

Very good experience in the Quick Lane at Ken Garff St George Ford. Not sure I could go anywhere and get service that fast and friendly thank you so much for all of your help

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Google Oct 15, 2024

Steve and Eric are great for work with. Super simple buying process

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Google Oct 14, 2024

A++++ Service and Sales

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Google Oct 13, 2024

I just bought a car from Sam at St George Ford. I found a great car, got a good deal and it was the best car buying experience I've ever had. If you want an American made vehicle with high quality come here. They have a big selection and the whole process was very quick. Quicker than it too the guys to detail it. Gave me a full tank of gas and everyone was awesome. I'm so happy with my car!'

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Google Oct 7, 2024

I had been interested in a Ford Maverick for the last year or so, but they were usually gone quickly. I began my search again and found exactly the one I wanted at Ken Garff. Everything went smoothly except for being forced to buy Plad Tech with this new Maverick. I didn’t want or need it, but was told it came with the vehicle. However, it was not listed on the window sticker, so I’m asking for a refund (which in any business is fair). Of the numerous car deals I’ve done over 40+ years, the finance rep ...

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Google Oct 2, 2024

We were traveling in Utah towing our 5th wheel with our 2016 F-350 when we got the message "Exhaust Filter Over Limit Service Now" message. We were near St. George UT and contacted Ken Garff Ford for help. I was able to make it to our RV park in La Verkin UT, unhitched, and immediately took my F-350 to the dealership late on a Friday afternoon. Our Service Advisor was Brad Carlson who certainly went above and beyond to help us out. By this time, the local car rental agencies were all closed. The only option at this point ...

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Google Oct 1, 2024

I have been taking my personal and company vehicles to Ken Garff Ford for Advantage care oil changes for the past 4 years. I typically schedule my appointment ahead of time, and drop my vehicle off to them. They are quick to get the vehicle serviced, attentive to the details of anything else that needs attention, and get back to me. I have worked with several of the advisors, and they have all been great to work with. I strongly recommend the service team @ Ken Garff Ford in St. George.

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Google Oct 1, 2024

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Google Sep 25, 2024

Ken Garff, St George is always a great experience when I need my Ford serviced. The valet service also is very convenient for me as I am at work.

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Google Sep 24, 2024

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Google Sep 24, 2024

Richard was BRILLIANT! Took the time to show me the underneath and time to explain things! I felt at home! Haven’t gone to a dealership in 30 yrs but wanted my new to me Titan XD serviced by Nissan professionals and that’s exactly what I got. Looking forward to my next oil change I prepaid for ( and that was a nice deal) and my remote starter kit installed. Long trip going to east coast this winter and when I leave the shop with fresh oil and an inspection, it’ll be worry free! Thanks for the experience and I’...

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Google Sep 22, 2024

Our salesman Jason horlacher was awesome, he was great helping me and my wife with the purchase of our Ford Maverick, and during the process, he would always check on us to make sure we were still doing okay. He wasn't pressuring us to make the purchase, or trying to rush us in anyway, In my opinion, best salesman 💯.

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Google Sep 21, 2024

Recently moved into town and was very happy with my experience at Ken Garff Ford. I would highly recommend.

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Google Sep 17, 2024

Ken Garff Ford was absolutely amazing. From start to finish nothing but outstanding. Thank you so much.

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Google Sep 16, 2024

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Google Sep 10, 2024

Dave Heath delivered a vehicle I’ve been looking for, for 6 months. Was able to travel to mesquite and pick up my vehicle in a matter of an hour. 100% be buying from him again.

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Google Sep 9, 2024

Exceptional service from Ken Garff Ford in St George Utah and Mesquite Nevada! Would recommend to anyone interested in purchasing a vehicle!!

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Google Sep 4, 2024

Mesquite Ford is a great dealership to work with. They go the extra mile in all your questions and concerns.

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Google Sep 4, 2024

I have been a satisfied customer of Ken Garaff St George Ford for 18 years. They always provide exceptional customer service and do quality work. I trust my vehicle with them. On my last visit, they even delivered my vehicle right to my front door when work was finished!

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Google Sep 3, 2024

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Google Aug 29, 2024

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Google Aug 29, 2024

Ken Garff Ford has taken care of my vehicles for the past 10 years. I really like their service.

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Google Aug 28, 2024

Great job!

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Google Aug 28, 2024

Was treated well and delivery went well.

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Google Aug 28, 2024

Our service advisor, Jackie Mitchell, worked hard to ensure a third party warranty was honored by the third party. That saved us $7,500. She communicated well and showed concern for our situation.

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Google Aug 21, 2024

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Google Aug 20, 2024

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Google Aug 18, 2024

We had a great experience at Ford. Our sales person, Jason, was the best! We are so thankful for all his help and patience. I would recommend this dealership 💯

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Google Aug 18, 2024

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Google Aug 14, 2024

Quick and efficient. No major service done just a software update and an oil change.

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Google Aug 13, 2024

On 08/06/2024, a mechanic came out to my home for Safety Recall Notice 24S37. He serviced my truck, arrived on time, and was very precise and professional. I felt very valued that Ford came out to my home for the service. Mesquite Ford has been my number-one go-to. I trust this Ford Division and Dalene; I have been delighted with her. I live in Ivins and do not go to St. George Ford. I value Mesquite Ford and am willing to drive 45 min. Away to get my vehicles worked on correctly.

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Google Aug 13, 2024

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Google Aug 11, 2024

They got my truck's mystery problem fixed and never gave up (unlike a different dealership that I won't mention). Our warranty was running out (mileage) and they made sure it was fixed right before it was returned. Great job Russ, Nikki, and whom ever the mechanics were. Thanks.

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Google Aug 10, 2024

Jason Horlacher is a great salesperson. Jason was patient and knowledgeable and answered all of my questions. I never felt pressured. The entire staff was professional, friendly, and accommodating. I recommend Jason and Ken Garff St. George Ford without hesitation.

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Google Aug 9, 2024

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Google Aug 8, 2024

Was broke down. Got me fixed up on back on the road. Very thankful

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Google Aug 4, 2024

I love the valet pickup and drop off service

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Google Aug 1, 2024

Friendly atmosphere! Everyone is willing to answer your questions and great experience with sales, service and parts! Thank you!

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Google Jul 30, 2024

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Google Jul 29, 2024

Nikki always makes sure to get us in and out of the shop asap .

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Google Jul 27, 2024

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Google Jul 17, 2024

I had an excellent experience making this purchase. Josh and Tony found the exact vehicle I wanted from another dealer. They made the entire experience quick and easy. No haggling over the price or pressure. I felt I was treated honestly and fairly. I have purchased several vehicles from Tony and Josh over the years and their fantastic service, and ease of purchase keeps me coming back. I recommend St. George Ford and Tony and Josh to all of my friends and associates.

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Google Jul 16, 2024

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Google Jul 13, 2024

We're traveling back to Washington State and we noticed the skid plate is falling off. We took it to dealership and discovered the Service Dept had closed, however Jason Ford saw us in parking lot and asked if we need help. We explained the issue and he got us taken care of, thank you Jason!!

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Google Jul 13, 2024

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Google Jul 11, 2024

If you’re looking into getting a new car go to Jason! He was so amazing and nice. I get really bad anxiety but he made it so easy!

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Google Jul 7, 2024

Ask for Easton, he’s awesome. Bear car buying experience I’ve had in a long time.

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Google Jul 5, 2024

Great sales and finance team!!

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Google Jul 4, 2024

Excellent service on the phone answered all my questions

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DealerRater Jul 3, 2024

Service done right! I live in Las Vegas, and all 3 Ford dealers here are terrible. They won't work on any Ford over 10 years old, and they're customer service is terrible. I needed a Service Bulletin repair to fix an extreme temperature-related problem (like we get every summer in Las Vegas). I was told they had to keep my car for 3 weeks to reprogram 3 electronic control modules to fix the issue, and they only had 1 tech that could work on a hybrid. I personally spoke to Jason Summerhays, the Assistant Service Manager. He listened fully to my issue, and ...

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Google Jul 3, 2024

Great service, professional and friendly. They made my service visit so pleasant and painless

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Google Jun 24, 2024

Okay, I have to brag on the service department. We were on vacation in Utah ( from Oklahoma) with my wife and three teenage boys, when our water pump went out on the trusty 2014 Expedition and it overheated. Luckily we were passing through Kanab when it happened. We had it towed to St George for Ken Garff service…. After explaining the situation to the service department, they told me they were really busy but might be able to get to it on Monday… this was Tuesday but we were scheduled to leave on Thursday…. Nikki from the service desk called me ...

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Google Jun 22, 2024

Unfortunately, my 23 Maverick has now had multiple recalls. Nothing serious in my estimations, however, when it's not I'm my garage or I'm driving it, it's not a good thing. KG Ford was helpful in getting it taken care of. My only gripe was that I figured if I left it for an "overnight service" that it would be done overnight and I'd have it back in the morning. No calls till close to noon. Seemed longer than necessary for two modual updates. Everyone was friendly.

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Google Jun 19, 2024

Didn’t try to nickle and dime me on my service like another dealership in the area (Findlay). The did a fast service and inspection of the vehicle with no up charges or lie to me about tires or air filters like last dealer. Felt like I could trust them based on my interaction with the service manager and employees. Will be back for sure

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Google Jun 18, 2024

It was hard to find someone to help us. We had to go inside and ask for a salesperson to answer our questions. The guy they found for us was distracted by another transaction he was working on. The finance guy was really nice and took good care of us.

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Google Jun 17, 2024

I had the best experience working with the team here. Everyone was so friendly, helpful, upfront about everything and honest (which I know sounds crazy because I’m talking about car salesman, but it’s the truth). I’d buy from these guys over and over again. I truly appreciate all the help and super I got from everyone I worked with when buying my car.

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DealerRater Sep 5, 2023

The customer service was outstanding, we were so pleased with the service we received from Ken Garff Ford St. George. David went above and beyond to help us find the perfect vehicle. He was very transparent and open about the whole process. We are very impressed with the quality of the vehicle we received.

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